Privacy Policy

Last updated: 2025/12/3

1. Introduction

HelaTrack (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

This Policy applies when you use our websites, mobile applications, and other platforms operated by HelaTrack (collectively, the “Services”).

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. If required, we may also notify you through the app or by email.

By using our Services, you agree to this Privacy Policy.

2. Data We Collect

When you use HelaTrack, we may collect the following types of information to provide and improve our Services:

2.1. Personal Information

We may collect personal information that you voluntarily provide, including:

Mobile phone number and other basic details provided during registration or use of the app.

2.2. Device Information

We may automatically collect certain technical information about your device, including:

Device model, operating system version, application version, IP address, and network information.
Information about installed applications on your device, used strictly for fraud prevention, security risk assessment, and service optimization.

2.3. Usage Data

We may collect information about how you use the app, including:

App interaction logs, features accessed, and session activity.
Error logs, crash reports, and diagnostic data to improve app stability and performance.

2.4. SMS Access for Bill Import

SMS Access for Bill Import and Financial Transaction Detection

With your explicit consent, HelaTrack accesses SMS messages on your device strictly to detect and import financial transaction messages such as bank alerts, withdrawal notifications, salary credits, and loan updates required to generate and categorize expense and income records.

We do not use SMS content for advertising, marketing, profiling, or any unrelated purpose.

To protect your privacy:

SMS access is requested only when you enable automatic bill import
Only transaction-related SMS are processed
Full SMS content is not retained longer than required for extraction
You may revoke SMS permission at any time in device settings

If SMS permission is not granted, the app remains usable with manual entries.

2.5. Installed Application Information

With your permission, HelaTrack may collect limited information about non-system applications installed on your device, such as application name, package name, and installation and update timestamps.

This information is used solely for service optimization, feature compatibility, and fraud or security risk prevention.

It is not used for advertising, marketing, or unrelated profiling.

You may disable or restrict access to this information through device settings where applicable.

Data is retained only as long as required for the purposes described above.

If you choose not to allow this access, HelaTrack will continue operating with limited risk-prevention functionality.

3. How We Use Your Data

We use the data we collect for the following purposes:

3.1. Provide and maintain HelaTrack services

Deliver expense and income tracking features.
Quickly import transaction records to automatically generate and categorize bills.

3.2. Improve your app experience

Personalize app features and content to make the app more useful and relevant to you.

3.3. App performance and reliability

Monitor app usage, detect errors, and fix technical issues to ensure stable operation.

3.4. Security and fraud prevention

Detect, investigate, and prevent unauthorized or fraudulent activity.

3.5. Legal and regulatory compliance

Fulfill obligations required by applicable laws and regulations.

4. Lawful Basis for Processing Personal Data

We will only use your personal data if we have a proper reason, in accordance with applicable data protection laws. This includes:

4.1.Compliance with legal obligations

To fulfill applicable laws and regulatory requirements in any jurisdiction where we operate.

4.2.Legitimate interests

To pursue our legitimate business interests or those of others, provided it does not override your rights and interests.

4.3.Protection and public interest

To protect your rights or the rights of others, or to perform tasks in the public interest or under an official mandate.

5. How We Share Your Data

We will not sell or rent your personal data. Your information may only be shared in the following circumstances:

Service providers: To assist with hosting, analytics, storage, or technology operations.
Partners: Only with your explicit consent, for the purpose of providing integrated services.
Legal entities: When required by law or to protect our rights, property, or safety.

6. Data Retention and Deletion

We retain your personal data only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, and comply with applicable legal obligations.

6.1. Service and Account Data

Personal and usage data related to your account is retained while your account is active or as needed to provide our Services.

6.2. Legal and Regulatory Requirements

Certain data may be retained longer if required by law, to resolve disputes, enforce agreements, or comply with regulatory obligations.

6.3. Data Deletion and Anonymization

Once personal data is no longer required for the above purposes, we securely delete or anonymize it.
You can request deletion of your personal data at any time by contacting our customer support at support@helatrack.com , subject to legal or operational limitations.

7. Data Security

We take the security of your personal data seriously and implement reasonable technical, administrative, and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction.

We implement the following security measures:

7.1. Encryption

Personal and sensitive data is encrypted during transmission and storage to protect against unauthorized access.

7.2. Secure Storage and Backup

Data is stored on secure servers with regular backups to prevent loss or damage.

7.3. Monitoring and Auditing

We regularly monitor and audit our systems to detect and respond to potential security incidents.

8. Your Rights

You have certain rights regarding your personal data, depending on the data protection laws applicable in your jurisdiction. These rights may include:

8.1. Access and Correction

You can request access to the personal data we hold about you and ask us to correct any inaccuracies.

8.2. Data Deletion

You can request that we delete your personal data, subject to legal or operational limitations. To do so, please contact our customer support at support@helatrack.com

8.3. Withdraw Consent

If you have provided consent for certain processing activities, you can withdraw your consent at any time.

8.4. Object to Processing

You may object to the processing of your personal data when it is based on legitimate interests or for direct marketing purposes.

8.5. File a Complaint

You can contact us at support@helatrack.com ,with any questions or complaints about how we handle your personal data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at:

Email: support@helatrack.com